Aerosparkle

AEROSPARKLE PRIVACY POLICY

(Compliant with Malaysian Data Protection Laws)

Effective Date: 30th April 2026

Last Updated: 28th April 2026

1. INTRODUCTION

AeroSparkle is a digital platform owned and operated by MAS Aero Technology Sdn. Bhd. (“AeroSparkle”, “we”, “our”, or “us”) that connects users with independent service providers for cleaning, laundry, maintenance, and other lifestyle services.

We are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 and the Personal Data Protection (Amendment) Act 2024.

By using the AeroSparkle platform, you consent to the collection, use, and processing of your personal data as described in this Privacy Policy.

2. PERSONAL DATA WE COLLECT

We may collect and process the following categories of personal data:

a)     Identity & Contact Data

Full name, phone number, email address, identification details (where required).

b)    Booking & Transaction Data

Service bookings, service history, order details, payment status, transaction records.

c)     Location Data

Real-time GPS location (during active service), pickup and delivery addresses.

d)    Device & Technical Data

IP address, device identifiers, app usage data, log data.

e)     Communication Data

Chat messages, call records, chatbot interactions, support tickets.

We collect only data that is necessary for the purposes outlined in this policy.

3. PURPOSE OF DATA PROCESSING

Your personal data is processed for the following purposes:

  • To facilitate service bookings and match you with suitable service providers
  • To manage scheduling, service execution, and logistics coordination
  • To enable real-time tracking of service providers
  • To process payments and verify transactions
  • To provide customer support and resolve disputes
  • To monitor service quality and improve user experience
  • To detect fraud, prevent misuse, and ensure platform security
  • To comply with legal and regulatory requirements

We process your data based on your consent, contractual necessity, legal obligations, and legitimate business interests.

4. PLATFORM ROLE & MANAGED PARTNER MODEL

AeroSparkle operates as a technology platform and service orchestrator connecting users with third-party service providers.

Service providers on the platform may operate under different models, including Managed Partners, Franchise Operators, Marketplace Vendors, or Gig-based Workers.

For Managed Partners:

  • Managed Partners are operationally supported by AeroSparkle (including customer service, marketing, and platform integration)
  • Managed Partners act as independent service providers responsible for delivering the actual services
  • Personal data shared with Managed Partners is strictly limited to what is necessary to fulfill the service request
  • Managed Partners are contractually obligated to:
  • Use personal data solely for service fulfillment
  • Comply with applicable data protection laws
  • Implement appropriate security measures

AeroSparkle does not exercise full control over on-ground service execution and shall not be responsible for any misuse of personal data by third parties outside the scope of the platform.

5. DISCLOSURE OF PERSONAL DATA

We may disclose your personal data to:

  • Assigned service providers (including riders and Managed Partners)
  • Approved business partners within the AeroSparkle ecosystem
  • Third-party service providers (e.g., payment gateways, cloud hosting, IT vendors) acting as data processors
  • Legal, regulatory, or enforcement authorities where required by law

All third parties are required to handle your data in accordance with applicable data protection standards.

6. PAYMENT PROCESSING

Payments made through AeroSparkle are processed via secure third-party payment gateways (e.g., eGHL or equivalent providers).

AeroSparkle does not store full payment card details. All payment processing is subject to the security standards of the respective payment provider.

7. CROSS-BORDER DATA TRANSFER

Your personal data may be transferred outside Malaysia for processing or storage.

Where such transfers occur, AeroSparkle will ensure appropriate safeguards are in place to protect your personal data in accordance with applicable legal requirements.

8. SERVICE COMPLAINTS AND REWASH REQUEST

Customers who are dissatisfied with the quality of the service (including but not limited to odour, stains, cleanliness, or finishing) must notify AeroSparkle within twenty-four (24) hours from the date of delivery or self-collection.

Where a rewash or re-cleaning request is made, the item must be returned in substantially the same condition as when it was delivered by AeroSparkle and must not have been worn, used, soiled, altered, or further cleaned by the Customer or any third party.

AeroSparkle reserves the right to inspect the item upon collection. If the item shows signs of wear, use, additional soiling, damage, alteration, or any condition inconsistent with its original delivered state, AeroSparkle reserves the right to reject the complaint or rewash request.

Complaints submitted after twenty-four (24) hours or where the condition of the item cannot reasonably be verified may not be accepted.

9. REAL-TIME LOCATION TRACKING

Real-time location tracking is used to facilitate service delivery and coordination.

This feature is activated only during active service sessions (e.g., when a service provider is en route) and is automatically disabled once the service is completed.

10. COMMUNICATION MONITORING

Communications conducted through the AeroSparkle platform (calls, chats, chatbot interactions) may be recorded or monitored for:

  • Quality assurance
  • Staff training
  • Dispute resolution
  • Fraud prevention

11. COOKIES & TRACKING TECHNOLOGIES

AeroSparkle uses cookies and similar tracking technologies (including analytics tools and mobile SDKs) to:

  • Improve application performance
  • Analyze user behavior
  • Enhance user experience
  • Support marketing and campaign effectiveness

You may manage certain tracking preferences through your device or application settings.

12. MARKETING & NOTIFICATIONS

AeroSparkle may send you:

  • Service-related notifications (e.g., booking updates)
  • Promotional messages and campaigns
  • Push notifications, email, or SMS communications

You may opt out of marketing communications at any time via application settings or by contacting us.

13. DATA SECURITY

We implement appropriate technical and organizational measures, including:

  • Data encryption
  • Access controls
  • Secure infrastructure
  • Monitoring and detection systems

These measures are designed to protect personal data against unauthorized access, disclosure, or misuse.

14. DATA BREACH NOTIFICATION

In the event of a data breach, AeroSparkle will:

  • Notify relevant authorities where required
  • Inform affected users if there is a risk of significant harm

This is in accordance with the Personal Data Protection (Amendment) Act 2024.

15. DATA RETENTION

We retain personal data only as long as necessary for:

  • Service delivery and operational purposes
  • Legal and regulatory compliance
  • Dispute resolution and audit requirements

Retention periods may vary, but financial and transaction records may be retained for up to 7 years in accordance with regulatory requirements.

16. USER RIGHTS

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Withdraw consent (subject to legal and contractual limitations)
  • Request data portability where applicable

Requests are subject to identity verification and applicable laws.

17. CHILDREN’S PRIVACY

AeroSparkle services are not intended for individuals under the age of 18.

We do not knowingly collect personal data from minors.

18. LIMITATION OF LIABILITY

While AeroSparkle takes reasonable measures to protect personal data, we shall not be liable for:

  • Any unauthorized access or misuse of data caused by third-party service providers beyond our reasonable control
  • Any indirect, incidental, or consequential damages arising from the use of the platform

19. POLICY UPDATES

This Privacy Policy may be updated from time to time.

Any changes will be published on the AeroSparkle platform. Continued use of the platform constitutes acceptance of the updated policy.

20. CONTACT INFORMATION

If you have any questions, concerns, or requests regarding your personal data, you may contact us using the details below:

MAS Aero Technology Sdn. Bhd.

Email: support@aerosparkle.com

Phone: 03 8966 3660